Portal Home > Knowledgebase > Troubleshooting

Articles

  How to solve issue with Wordpress related to using LiteSpeed Webserver

How to solve issue with Wordpress related to using LiteSpeed Webserver When you or your host are using LiteSpeed as a webserver it can on rare occasions cause problems with Wordpress. This is due...

 After using Filezilla FTP I am not able to access my website

Need to edit how your FTP client is connecting to your web site?  If you have too many concurrent connections, you risk the chance that the shared server you are on blocking you.  Here is some help...

 Can I change the server clock or time zone?

The server clock is set to Central Standard Time. You cannot change the time on a shared server's clock. You can change the time zone being displayed with a PHP script. (Unfortunately, we cannot...

 How do I access MySQL remotely?

For security and performance reasons, we do not allow Remote MySQL on any of our shared or reseller hosting plans.When MySQL is enabled for remote access, it has negative impacts on the server and...

 How to disable PHP connection timeouts

Problem PHP scripts that run for a long time on MonsterMegs accounts may time out or appear to “hang”.  For example, when you run BackupBuddy on WordPress, the PHP process must often run for a...

 How to flush DNS cache in Linux / Windows / Mac

Flush dns to get a new name resolution. Also flush dns cache when you can’t access a newly registereddomain name. You can simply flush your dns cache anytime to get new entry. So, Flush your dns...

 How-To: Perform a Ping and Trace Route

OK, So How Do I Ping and Trace Route? The Ping: The first step in diagnosing the problem with a slow website is to perform a Ping test to your website and measure the round trip speed....

 I Can't Access My Website / Unblock IP From Firewall

If you cannot access your website but other users on a different ISP can, this is most likely due to your IP address being blocked by our server's firewall, most probably due to multiple failed...

 What can I do about my website that has been hacked?

An account is considered pirated (or hacked) when an unauthorized individual (or automated software, such as a virus) has compromised its security measures in order to retrieve information,...

 Where can I see the network status?

We post all scheduled maintenance on our Server Status page at least 48-72 hours before it takes place. All emergency maintenance is also posted on our Server Status page . We highly recommend you...

 Why is my public_html folder suddenly empty?

There can be several reasons for why your files seem to have suddenly disappeared. Deleted manually It is possible someone logged in to File Manager and deleted or moved the files. Check you...

Powered by WHMCompleteSolution