Why has my Coinpayments invoice not been marked paid yet?

Coinpayments requires 6 confimations before the funds are released and the invoice is marked as paid. Usually this takes less than one hour, but can take longer based on the paid miners fee and the network congestion of the blockchain. If your invoice has not been marked paid within 24 hours, please open a ticket with our Billing/Accounts department so we can check the status of the payment.
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