Through years of experience in web hosting industry, we have learned that issues are never resolved right away over the phone. Most technical issues require time and researching by our staffs, thus they can take some time to get resolved. We don't want our clients to wait on the phone while our staff is trying to resolve the technical problem. Therefore, we believe email support is the best way to get issues resolved on time and allows our clients to save their time. We have a dedicated 24/7 staff that is monitoring all incoming support and sales ticket. Our average response time for support tickets is 30 minutes. Urgent issues are replied within 5-10 minutes.
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