How to Set Up Team Members in cPanel

At MonsterMegs, we strive to make managing your hosting account as seamless as possible. Whether you’re collaborating with a developer, designer, or team member, cPanel’s Manage Team feature allows you to grant controlled access to your hosting account without sharing your primary login details. This guide will walk you through the steps to set up team members in cPanel and explain how they can log in using their credentials.

Prerequisites

• Access to your MonsterMegs cPanel account with administrative privileges.
• A valid email address for each team member you wish to add.
• The Manage Team feature enabled (available on most MonsterMegs hosting plans; contact support if you don’t see it).

Step 1: Log In to Your cPanel Account

1. Open your web browser and navigate to your cPanel login URL. This is typically:
   • https://yourdomain.com/cpanel .
2. Enter your primary cPanel username and password provided by MonsterMegs.
3. Click Log In.

Step 2: Access the Manage Team Feature

1. Once logged in, scroll down to the Preferences section on the cPanel dashboard.
2. Click on Manage Team.
3. Note: If you don’t see this option, it may not be enabled for your account. Please contact MonsterMegs support at [email protected] to confirm availability.

Step 3: Create a New Team Member

1. On the Manage Team page, click the Create Team User button.
2. Fill out the required fields:
   • Username: Enter a unique username for the team member (e.g., "developer1"). This will be appended with your domain (e.g., [email protected]).
   • Password: Choose one of the following:
     • The user will set the account password: Sends an email to the team member to set their own password.
     • Set the user’s password: Manually enter a strong password (or click Generate for a secure, random one). Save this password securely to share with the team member later.
   Passwords should be a maximum of 18 characters long or the login will fail.
   • Contact Email: Enter the team member’s email address for notifications and password resets.
   • Roles: Assign permissions based on their responsibilities:
     • Administrator: Full access to email, databases, and web files.
     • Email: Access to email-related features only.
     • Database: Access to database management only.
     • Web: Access to file management and web-related features only.
     • Leave blank for minimal access (personal preferences only).
   • Services: Enable or disable specific services (Email, FTP, Web Disk) as needed.
3. (Optional) Add Notes or set an Expiration Date for temporary access.
4. Click Create to finalize the team member setup.

Step 4: Share Login Credentials with Your Team Member

After creating the team user, provide them with:

• Username: The full username, including your domain (e.g., [email protected]).
• Password: The password you set or instructions to check their email if they’re setting it themselves.
• Login URL: The same cPanel login URL you use (e.g., https://yourdomain.com/cpanel).

Step 5: Log In as a Team Member

To test or instruct your team member on logging in:

1. Open a web browser and go to the cPanel login URL (e.g., https://yourdomain.com/cpanel).
2. Enter the team member’s full username (e.g., [email protected]).
3. Enter the password provided or set by the team member.
4. Click Log In.
5. Note: Team members will only see the cPanel features corresponding to the roles and services you assigned.

Managing Team Members

• Edit a User: Return to Manage Team, locate the user, and click Edit User to update roles, passwords, or other settings.
• Suspend Access: Click Suspend next to a user to temporarily disable their access without deleting their account.
• Delete a User: Click Delete to permanently remove a team member’s access.

Troubleshooting Tips

• Login Fails: Double-check the username (must include the domain) and password. If issues persist, reset the password via Edit User. Passwords can have a max of 18 characters.
• Feature Not Visible: Ensure the correct roles are assigned, or contact MonsterMegs support for assistance.
• Access Denied: Verify the login URL is correct and matches your MonsterMegs server settings.

Security Best Practices

• Assign only the permissions necessary for each team member’s role.
• Use strong, unique passwords and store them securely.
• Review team member access periodically and remove or suspend unused accounts.
• After a project ends, reset your primary cPanel password for added security (via your MonsterMegs Client Area).

Need Help?

If you encounter any issues or have questions about setting up team members, our MonsterMegs support team is here to assist! Reach out to us at [email protected] or through our ticket system.