How to Upgrade Your Billing Cycle

We make it easy and rewarding to switch to a longer billing cycle!

When you upgrade from a shorter cycle (e.g. Monthly → Annually or Annually → Biennially), you get two big benefits:

1. Lower monthly cost – The longer you commit, the more you save per month.
2. Full-term extension – Your service is extended by the entire new cycle starting from your current expiry date (you never lose the time you’ve already paid for).

Example

• Current plan: Monthly at $15.00/mo
• Current expiry: November 30, 2026
• You upgrade to Biennially ($240 every 2 years = $10.00/mo)

Result after payment:

• New price: $10.00 per month
• New expiry: November 30, 2028 (full 24 months added)
• You saved $120 over the next two years

How to Upgrade Your Billing Cycle

1. Log in to your Client Area
2. Go to Services → My Services
3. Click on the active service you want to upgrade
4. Scroll down to the “Upgrade Billing Cycle” section
5. Choose your new longer billing cycle from the dropdown
6. Review the preview (shows exact new expiry date and total amount)
7. Click Create Invoice
8. Complete payment on the invoice

That’s it! As soon as the invoice is paid, your billing cycle and expiry date are updated automatically.

Important Notes

• You can only upgrade to a longer cycle (e.g. Monthly → Annually is allowed, but Annually → Monthly is not)
• You can upgrade multiple times – each time you get the full new term added from your current expiry
• The upgrade option is hidden on suspended, terminated, or cancelled services
• A pending upgrade invoice will temporarily replace the upgrade form until paid

Frequently Asked Questions

Q: Will I lose the remaining time on my current cycle? A: No! The new cycle is added on top of your current expiry date.

Q: Can I downgrade later? A: Downgrades are not available through this tool. Contact support if you need to change to a shorter cycle.

Q: What happens if I don’t pay the upgrade invoice? A: Nothing changes – your service continues on the existing cycle and expiry date.

Enjoy bigger savings and fewer renewal reminders – upgrade today!

Need help? Open a ticket and we’ll be happy to assist.