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 Can I Change the Main Domain on my Account?

Yes, we can change the main domain on any account, although there is a $5.00 administrative fee to update the server and billing account with your new domain.

 Do you store my credit card number?

We only store the last four numbers of your credit card number and the expiration date so that we can process recurring payments for our service on your card.  We do not keep a copy of the...

 How can I upgrade my hosting package?

Upgrading your current plan to a higher package can be done from your client area with ease. Login to the client area, click on Services to view a list of all your packages. Click on View Details,...

 How do I cancel my hosting account?

To cancel your hosting account:  1. Log into the Client Area (https://my.monstermegs.com/) 2. Click "My Services" on the top navigation.  3. Click on the "View Details" Button on the...

 How do I enable two-factor authentication?

Two-Factor Authentication Two-Factor Authentication adds an extra layer of protection to logins. Once enabled & configured, each time you sign in you will be asked to enter both your username...

 I've sold my site, what do I need to do?

It's not an uncommon occurance for a webmaster to either sell their site or to give it to another party to maintain and operate and as such we are more than happy to work with you in these...

 What is your billing policy?

Notification of InvoicesInvoices are created ten (10) days in advance of the invoice due date. This allows you an opportunity to update any billing information that may have changed on the...

 What Payment Options Do You Accept?

We accept the following Methods of Payment for Products and Services:   Credit Cards - Visa, MasterCard, Discover and AMEX Debit Cards - With the Visa and MasterCard logo. PayPal - Regular...

 When will my account be suspended if I'm past due?

You have five (5) days to make payment before your account is suspended. You may make payment anytime after you are suspended and your account will automatically be enabled. Invoices not paid...

 Why has my Coinpayments invoice not been marked paid yet?

Coinpayments requires 6 confimations before the funds are released and the invoice is marked as paid. Usually this takes less than one hour, but can take longer based on the paid miners fee and the...

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